2025 Best Practice Guide
Raising Standards

Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

2025 Awards Case Study: AI that changed customer support

Published on 26 June 2025

2025 Awards Case Study: AI that changed customer support

When Digital Language Partners (DLP) and Emovis first started working together, they weren’t the most obvious match. DLP is a small startup with big ambitions in AI-driven customer communication. Emovis is a major global player in tolling and transport solutions. But partnerships aren’t about size—they’re about shared vision. And what they achieved together proves just that.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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