Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Partner Article: Enhance Employee Engagement to Improve CX at Alvaria

Published on 10 February 2022

Partner Article: Enhance Employee Engagement to Improve CX at Alvaria

Using game mechanics motivates and engages call centre employees seamlessly while aligning employee behaviours to company goals — which results in improved employee retention, performance, customer satisfaction and profitability. 

71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Alvaria Motivate turns those numbers around with engaging contests, recognition and rewards. Maximise your ROI with an optimised engagement solution. 

Watch the Alvaria Motivate video demo to learn: 

  • Why large contact centres need to embrace gamification to motivate agents and ultimately achieve better CX 
  • The reason why endorphin-releasing game mechanics reduces absenteeism by allowing agents to become continuously motivated with monetary and non-monetary rewards 
  • How implementing award-winning, industry-leading Alvaria Motivate can boost productivity and reduce attrition – saving approximately £3,000 per agent, per year. 

Watch the demo to learn more.   

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Author: Leanne McNamee

Categories: Library, Partner News

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