2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: WEM implementation in action

Published on 26 June 2025

2025 Awards Case Study: WEM implementation in action

Novuna wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers didn’t have the full picture of what was happening. They needed something better, something smarter. That’s where Verint came in.

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Best Practice Showcase Session

Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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