2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Making workforce planning work

Published on 26 June 2025

2025 Awards Case Study: Making workforce planning work

Utility Warehouse wanted to do more for their people. UW has historically used two different workforce management systems (WFM), the most recent of which was unable to provide the most up to date and sophisticated forecast analysis, support for the multiskilled structure UW follows and limited agent self-service functionality. A team of three administrators was needed to process schedule requests from the 1,200+ agents working with UW, often requiring double or triple entries in three different systems. They knew there had to be a better way.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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