The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
This module discusses enhancing customer outcomes through quality and improvement processes under regulatory frameworks: - Customer-Centric Outcomes: Emphasises achieving the right customer outcomes to enhance satisfaction and loyalty while reducing costs and boosting revenue. - Cultural and Measurement Shift: Moves from tick-box evaluations to outcome-based assessments, necessitating significant changes in performance culture. - Quality and Process Improvement: Advocates for a holistic approach to quality, assessing the entire customer journey to drive improvements across the organisation.