2020 Vision: Customer Strategy & Planning 2020

From 28th September to 9th October, Virtually

For the first time ever, this event is moving to a virtual environment following the huge success of our June virtual learning and networking events. You can select the sessions of most value to you and join from your desk with the same high-profile speakers, case studies and workshops as before.

Bring new ideas and techniques back into your organisation. This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight & Quality professionals and operational leaders, you learn first-hand from practitioners and business leaders who are delivering successful change. 

See all our awards finalists: Innovation Awards - Team Best Practice - Supplier & Client


Suggested Pathways

Each Pathway is the equivalent of a one-day place at conference (five sessions). If you see a session you may be interested in, book the time into your calendar now to keep the time free. We will be opening the booking process soon. See some tips on getting the best experience from a virtual conference.

 


The full agenda

A packed agenda giving you lots of options.  See some tips on getting the best experience from a virtual conference.


Networking

To round off the learning from the conference we are holding a number of topic based Networking sessions in the following week. After you have taken time to reflect on the conference week, take the opportunity to speak to other professionals, ask questions and learn from each other.


Gold Sponsors

Silver Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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