2020 Awards Finalists - Team Best Practice

Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

See the 2020 finalists: Innovation Awards - Team Best Practice - Supplier & Client 


Recognise, acknowledge & celebrate


Planning teams


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Sustaining continuing improvement in planning as a trusted partner

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Taking a great team to the next level with systems thinking

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Bringing new best practice approaches into planning in Welsh Water

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Building a team that demonstrates value & improvement to stakeholders

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Building trusted, end-to-end planning for ambulances & paramedics

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Establishing end-to-end resource planning for emergency services

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Continually developing planning & redefining the forecasting model

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Relaunching the Service Delivery Team for operational effectiveness

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Establishing a centre of expertise on shrinkage for field operations

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Innovating and improving how the planning team work across all areas

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See how an award-winning team took the next steps in excellence

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See how the Central Hub operates as the brain of on the day process


Insight, Quality & Customer Experience Teams


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Bringing new best practice for insight into this Welsh water company

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Building AI capability to optimise use of engineer visits

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Using customer journey insight to redefine forecasting model

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How insight drives performance with planning and coaching data

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How a new 5 lens approach has transformed training & quality

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How QA drives continuous improvement of processes in the back office

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Creating a culture of learning that delivers excellent customer service

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How coaching helps advisors develop and deliver for customers

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How knowledge management and communication supports customer experience

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Establishing a new operating & learning model in the supervision hub

Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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