Building trusted, end-to-end planning for ambulances & paramedics

Establishing end-to-end resource planning for emergency services

Continually developing planning & redefining the forecasting model

Relaunching the Service Delivery Team for operational effectiveness

Establishing a centre of expertise on shrinkage for field operations

Innovating and improving how the planning team work across all areas

See how an award-winning team took the next steps in excellence

Bringing new best practice for insight into this Welsh water company

Building AI capability to optimise use of
engineer visits

Using customer journey insight to redefine forecasting model

How insight drives performance with planning and coaching data

How a new 5 lens approach has transformed training & quality

How QA drives continuous improvement of processes in the back office

Creating a culture of learning that delivers excellent customer service

How coaching helps advisors develop and deliver for customers

How knowledge management and communication supports customer experience

Establishing a new operating & learning model in the supervision hub