Your desk or living room

From 28th September to 9th October, Virtually

For the first time ever, this event is moving to a virtual environment following the huge success of our June virtual learning and networking events. You can select the sessions of most value to you and join from your desk with the same high-profile speakers, case studies and workshops as before.

Top Tips for the best experience

We will send links for each session in advance. We recommend that you test that you can access the links beforehand as some companies have restrictions. If you cannot access through your work computer you can download the app to a personal device.

Use your webcam if possible. This helps everyone on the session feel more connected to see who they are talking to. Workshop and Awards sessions will be interactive and you will be encouraged to participate.

If possible, set up in a room where you won't be disturbed. You can concentrate on your involvement and learning if you are not worried about being interrupted.

Turn off other phones and devices.



If you have previously booked accommodation via our booking agent Trinity they will cancel your accommodation booking for you. If you have booked directly with The Grand or via your own agent you will need to cancel your booking yourselves.

Gold Sponsors

Silver Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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