2020 Awards Finalists - Supplier & Client

Recognition for technology or outsource partnerships which gives an opportunity to raise the profile of both brands. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

See the 2020 finalists: Innovation Awards - Team Best Practice - Supplier & Client 


Recognise, acknowledge & celebrate


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Blending skills & knowledge to drive improvements in forecasting

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A partnership to delivering a new omni-channel customer experience

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Business growth & efficiency with effective contact centre solutions

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A trusting, mutually beneficial partnership for workforce management

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Powering performance with agile deployment of Real-Time Automation

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Proving the value of homeworking for customer & colleague satisfaction

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How strategic planning joins up RSA’s view of customer operations

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Innovation puts customer closeness at the heart of the business

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Rapid development of chat bots as an effective insurance sales tool

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Creating a global partnership of planning & insight
expertise

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Powering quality using speech & text analytics, with speed & scale

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How Quality Assurance adds value in a three-way business partnership

Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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