2022 Customer Strategy & Planning Virtual Conference

Our annual flagship conference for industry professionals

Specifically designed

This highly-rated event is far more than just a conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
Gold Sponsor
Silver Sponsors
Online conference

A virtual month packed full of inspiring speakers 

The virtual conference will kick-off on Monday 4th April at 09:30 with The Forum’s keynote and launch of the best practice guide. This will be followed by a mixture of keynotes, technology showcases and workshops throughout April. 

The agenda has been designed differently to space and pace your learning, helping you to protect your time around other business activities.  All virtual sessions will be recorded and made available on-demand. So, if you have any time of over Easter, you can easily catch-up.
Conference Agenda

Customer Strategy and Planning Virtual Conference

Monday 4th April
Tuesday 5th April
Wednesday 6th April
Thursday 7th April
09:30
Keynote
Keynote
Keynote
Keynote
Theme: Moment of Truth
Hear from The Forum and one of our guests. 45mins.
Customer Experience
Hear from The Forum and one of our guests. 45mins.
Operational Planning
Hear from The Forum and one of our guests. 45mins.
Insight
Hear from The Forum and one of our guests. 45mins.
10:30
Keynote
Workshop
Workshop
Workshop

Strategic Planning
Hear from The Forum and one of our guests. 45mins.
Workshop
Interactive session with thought leadership and discussions. 90mins.
Tactical Planning
Interactive session with thought leadership and discussions. 90mins.
Analysis Skills
Interactive session with thought leadership and discussions. 90mins.

12:00
Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase

Hear new ideas from one of our partners. 45mins.
Hear new ideas from one of our partners. 45mins.
Hear new ideas from one of our partners. 45mins.
Hear new ideas from one of our partners. 45mins.

13:00
Workshop
Workshop
Predictive Analysis
Technology Showcase

Strategic Planning
Interactive session with thought leadership and discussions. 90mins.
Skills & Capability
Interactive session with thought leadership and discussions. 90mins.
Hear new ideas from one of our partners. 45mins.

Monday 11th April
Tuesday 12th April
Wednesday 13th April
09:30
Keynote
Keynote
Keynote
Absence, Attrition and Attraction
Hear from The Forum and one of our guests. 45mins.
Hybrid Working

Hear from The Forum and one of our guests. 45mins.
Professionalism & Learning
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Workshop
Workshop

Workshop
Interactive session with thought leadership and discussions. 90mins.
Engaging Presentations
Interactive session with thought leadership and discussions. 90mins.

12:00
Technology Showcase
Technology Showcase
Technology Showcase

Hear new ideas from one of our partners. 45mins.
Hear new ideas from one of our partners. 45mins.
Hear new ideas from one of our partners. 45mins.

13:00
Technology Showcase
Predictive Analysis

Hear new ideas from one of our partners. 45mins.

Conference Agenda

Customer Strategy and Planning Virtual Conference

Monday 4th April
09:30
Keynote
Theme: Moment of Truth
Hear from The Forum and one of our guests. 45mins.
10:30
Keynote
Strategic Planning
Hear from The Forum and one of our guests. 45mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
13:00
Workshop
Strategic Planning
Interactive session with thought leadership and discussions. 90mins.
Tuesday 5th April
09:30
Keynote
Customer Experience
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Workshop
Interactive session with thought leadership and discussions. 90mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
13:00
Workshop
Skills & Capability
Interactive session with thought leadership and discussions. 90mins.
Wednesday 6th April
09:30
Keynote
Operational Planning
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Tactical Planning
Interactive session with thought leadership and discussions. 90mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
Thursday 7th April
09:30
Keynote
Insight
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Analysis Skills
Interactive session with thought leadership and discussions. 90mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
13:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
Monday 11th April
09:30
Keynote
Absence, Attrition & Attraction
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Workshop
Interactive session with thought leadership and discussions. 90mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
13:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
Tuesday 12th April
09:30
Keynote
Hybrid Working
Hear from The Forum and one of our guests. 45mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.
Wednesday 13th April
09:30
Endnote
Professionalism & Learning
Hear from The Forum and one of our guests. 45mins.
10:30
Workshop
Engaging Presentation
Interactive session with thought leadership and discussions. 90mins.
12:00
Technology Showcase
Technology Showcase
Hear new ideas from one of our partners. 45mins.

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the Virtual and Face to face event. Extra places for each event (either Virtual or Face-to-Face) can be purchased at £625 exclusive of VAT.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2022 Customer Strategy & Planning conferences and Gala Awards