2021 National Conference Speakers and Panellists

The Forum's National Conference speakers and panellists for 2021 are a wide variety of experts and professionals.

Carol Roberts

Published on 24 September 2021

Carol Roberts

Carol Roberts is Head of Operations for Sainsburys Bank and Argos Financial Services.  She’d held leadership roles in customer service, contact centres and operations for over 20 years and has a passion for driving innovation, delivering exceptional customer service and an outstanding colleague experience.

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