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Published on 22 June 2021

Free Webinar – Top Challenges contact centres face around scheduling & forecasting and how to overcome them. Sponsored by Business Systems

22nd June 2021, 12:00

Event date: 22/06/2021 12:00 - 13:00 Export event

Forecasting and scheduling accurately within a contact centre is key to a successful operation.

However, many contact centre leaders and workforce planners face challenges with their forecasting and scheduling accuracy, with these challenges ranging from hybrid working, historical data, agent engagement and the rise of digital channels.

Join Phil Anderson, Director at The Forum, he will be discussing how contact centres can address their top scheduling and forecasting challenges with Scott Budding and Neil Draycott of Business Systems.

Our webinar will cover:
- How to forecast with historical data which may be skewed
- Top tips on addressing a hybrid workforce in 2021 and beyond
- Top tips on how to address employee wellbeing and agent engagement
- How to position your contact centre with the transition to self-service and digital channels while providing an exceptional customer service

By completing this form you are agreeing to share your details with Business Systems

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Categories: On-Demand Webinar Recording, Library, Planning & Resourcing

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.