Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

All Live Case Studies Videos are available to all Forum Members. You will need login to gain access or register if you don't have a login.

 Once logged in they will appear on this page. Click on Read More to view the video.

Free Webinar: Contrasting worlds at British Gas before and after the implementation of ‘Intelligent Automation’ from Intradiem

Published on 21 October 2021

Free Webinar: Contrasting worlds at British Gas before and after the implementation of ‘Intelligent Automation’ from Intradiem

Hosted on 21st October 2021

Event date: 21/10/2021 12:00 - 13:00 Export event

Hear from Matt Rumins (Intradiem) and Scott Watkin (British Gas) as they reflect on the current challenges being faced by real time and planning teams and what a tough environment it is to operate in. Featuring the contrasting worlds of operating before and after the implementation of ‘Intelligent Automation’ from Intradiem, Scott & Matt will explain what life was like before features like real time task management, flex staffing, call handling support and dynamic coaching were available and cover some of the key benefits these are now bringing to agents, team leaders and planning teams. 

Comments (0)Number of views (3358)
Print

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team