Karen Hendrie

Karen Hendrie

Karen joined The Forum in January 2009. As an Engagement Manager, Karen is committed to providing help and support to all those who have contact with the Forum.

She has worked for 12 years in two senior managerial positions, both involved in setting up systems of work, in-house training, scheduling tasks and meeting tight deadlines.
 

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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High Peak
SK17 1DL

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