Karen Hendrie

Karen Hendrie

Karen joined The Forum in January 2009. She is responsible for supporting the core team with the administration of all of our internal and external events, including Best Practice seminars, training courses and conferences.

She has worked for 12 years in two senior managerial positions, both involved in setting up systems of work, in-house training, scheduling tasks and meeting tight deadlines.

As a member of the administration team Karen is committed to providing help and support to all those who have contact with the Forum


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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