Karen Hendrie

Karen Hendrie

Karen joined The Forum in January 2009. She is responsible for supporting the core team with the administration of all of our internal and external events, including Best Practice seminars, training courses and conferences.

She has worked for 12 years in two senior managerial positions, both involved in setting up systems of work, in-house training, scheduling tasks and meeting tight deadlines.

As a member of the administration team Karen is committed to providing help and support to all those who have contact with the Forum


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops


Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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