Forum Heroes

Our Heroes are outstanding customer professionals, with exceptional personal contribution in developing professionalism and best practice.

2019 Forum Heroes

Published on 28 April 2019

2019 Forum Heroes

The Forum Hero awards were presented to four outstanding customer professionals, recognising their exceptional personal contribution in developing professionalism and best practice. They join our growing rank of heroes, reflecting excellence at all levels in our profession. The 2019 Heroes are:

David Bruce, Innovation Lead at Openreach
David is a role model for exploring new ideas and different ways to approach data, analytics and insight.  Dynamic in learning and sharing within our Insight community.

Lorna Stanley, Head of Planning & Change at BGL
Lorna is known for a personal commitment to professionalism. Inspiring the team and the people around them, this individual has a history of actively contributing to The Forum as a Planner, a Leader and as a judge.

Ian Gibson, Operations Director at Ingeus
Ian is passionate about creating a culture that puts colleagues and customers at the heart of everything we do. He is always looking for innovation, new ways of raising standards, actively committed to The Forum as a judge and in our Leadership Forum.

Laura Moss, Head of Command Centre at Santander Operations
Laura leads by example with an open door to sharing best practice and ideas. Always seeking new and better ways of working, along with encouraging personal and professional development from her team.  

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