MI & Performance Analysis Course

If you not already booked on this course you can click here to register your interest now.

Price Information
The price for this 2-day course is £1,200 + VAT

Who should attend?

Are you in a specialist Management Information or Performance Analyst role - but had no previous training in information analysis? This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role.

What will we do?

Benefiting from the forum's well established training methods, this new course uses specialist training materials, combining PC-based exercises with case studies and discussion to build a practical understanding of methods. Topics will include:-

  • Identify the most important factors driving performance and how to communicate the impact of these
  • Review KPIs and identify the data needed to track new measures
  • Get your analysis noticed and used
  • Create more effective reporting, analysis and what- if tools
  • Develop checklists and ideas to improve efficiency and effectiveness

You need to bring with you examples of data that you have already analysed in the past and reports that you have produced and schedule time to work on your ideas after the course.

Summary of benefits

By applying the learning, you will be better able to:-

  • Develop the role and contribution of the analysis team
  • Review how you report and communicate information to help others focus on their key issues
  • Identify key focus areas and take specific steps to improve the efficiency and effectiveness of your data gathering and reporting,
  • Feel confident in the actions and solutions you propose

Professional Planning Forum courses follow a structure of personal objective setting, real life case study examples, individual and group exercises, PC models, and group discussions, culminating in specific individual action plans designed to deliver tangible benefits when back in the contact centre.

Book your place using our online booking form, call 0333 123 5960 or email events@theforum.social

Further details of what you will learn and what you will take away from each session are detailed below.


What you will learn

What you will take away

Day 1 am
  • The importance of an analysts role
  • Ensure the key messages are understandable and consistent
  • Making sure your reporting is concise and pertinent
  • Managing a request effectively and consistently
Day 1 pm
  • Delivering a process to drive value
  • Understanding options and best practice in data storage and access
Day 2 am
  • Useful tools to drive further value from analysis
  • The process require to deliver and use a balanced scorecard
Day 2 pm
  • Moving from production to analysis exercise
  • Action planning and next steps
  • Exercises to drive realistic learning
  • Implementing your learning within your day to day role

First delivered in early 2008, the management information performance and analysis course has helped both new and experienced analysts move their work forward and helped broaden the focus of their organisation from the delivery and setting of key performance indicators through to rigour of data storage, access and distribution.

Return on Investment

The projects delivered by graduates have seen real benefits in a number of key areas, more than outweighing the initial investment in training and development.

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Select the event below to see more detail

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