2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

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Published on 12 June 2025

2025 Awards Case Study: Transforming service with smart innovation

A few years ago, British Gas Homecare knew they had a problem. Their systems were old, and their processes were slow. They spent too much time fixing things by hand instead of providing great service. Customers needed reliable support, especially when it came to heating and hot water issues. But the tools in place weren’t up to the task. Something had to change.