2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

Gold Sponsor

Published on 13 June 2025

2025 Awards Case Study: Making customer service smarter, faster, and more efficient

Trainline’s customer service team had a challenge. Their old telephony system was slow, expensive, and difficult to change. Even small updates, like giving a team leader access to essential data, could take months. The team knew they could do better. So, instead of just renewing their contract, they saw an opportunity to completely transform how they worked.