2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

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Published on 13 June 2025

2025 Awards Case Study: Making banking work for more people

Sometimes, the best ideas come from looking at everyday frustrations and asking, “Why does it have to be this way?” That’s exactly what TSB did when they introduced Video Banking. Instead of sticking to tradition, they saw an opportunity to make banking more flexible and accessible. The result? A simple, effective way for customers to bank on their terms, without losing the personal touch that makes all the difference.