2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

Gold Sponsor

Published on 12 June 2025

2025 Awards Case Study: Building a culture of support and success

When Citizens Advice Gateshead set out to improve the way their teams worked together, they weren’t trying to reinvent the wheel. They didn’t tear everything down and start again. Instead, they focused on the small things—the everyday moments that shape how people feel about their work. The result? A workplace where people feel valued, supported, and empowered to do their best.