2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch all sessions. Please allow us time to add this access to your account. If you see a message that an article does not exist or permission denied you will need to log in as a member to view it.

If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

Gold Sponsor

Published on 13 June 2025

2025 Awards Case Study: Bringing teams together to put customers first

Kate Partridge and her team at Openreach had a challenge. The company, which plays a critical role in connecting homes and businesses across the UK, was going through change. The way teams were structured wasn’t helping customers get the service they needed quickly enough. Barriers existed between parts of the business. They caused delays, inefficiencies, and frustration for both customers and employees. Something had to change.