Role: Intraday and Scheduling Analyst
Advertised by: Littlefish
Location: Nottingham or Sheffield (Hybrid) 
Salary: Up to: £28,000
Close Date: 8th March

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

We’re excited to be hiring an Intraday & Scheduling Analyst to join us here at Littlefish — a key role within our Service Desk team as we continue to grow and evolve. This is a great opportunity for someone who loves working with data, spotting patterns, and helping an operation run smoothly behind the scenes.

In this role, you’ll be central to how we plan and deliver our service each day. You’ll use your analytical mindset to understand what’s happening in real time, anticipate what’s coming up next, and make sure we’ve got the right people in the right place at the right time.

You’ll take ownership of our workforce management tools, build accurate and effective schedules, monitor live performance, and provide clear, practical insight to support confident decision making. Your work will help us stay ahead of demand, protect service levels, and continually improve how we forecast and plan for the days and weeks ahead.

You will:

• Create schedules aligned to predicted demand.
• Monitor real time performance and react quickly to trends or anomalies.
• Analyse the previous 24 hours to understand variance and improve forecast accuracy.
• Track schedule adherence using NICE Workforce Management and escalate when needed.
• Maintain Service Desk Engineer schedules to ensure operational coverage.
• Manage WFI rules to maintain SLA performance.
• Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders.
• Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain accurate and effective.
• Support the upkeep of our Gamification platform, ensuring we deliver relevant learning content and incentivise our Service Desk Engineers in their performance.

Who you are:
You’ll thrive in this role if you’re analytical, methodical and comfortable working with data. You’ll bring clarity, accuracy and great communication to every interaction.

You will bring:

• Strong IT skills, including Microsoft 365, Excel and Word.
• The ability to produce, interpret and present clear management information.
• Excellent communication and interpersonal skills.
• Confidence handling data and identifying meaningful patterns.
• Proven organisational skills, with the ability to manage competing workloads when required.
• Strong analytical, mathematical and statistical capability.
• High attention to detail and a process driven approach.

It would be great — but not essential — if you also have:

• Experience in real time monitoring or workforce management.
• Experience in outsourced or IT service provider environments.
• Familiarity with RingCentral or NICE InContact systems.
• Familiarity with Centrical Gamification platform.
• Experience with Power BI.
• Awareness of Working Time Directive or Health & Safety legislation.

What can we offer you?

• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish: 
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).

Apply now