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Calabrio: State of the Contact Center 2025

Published on 25 November 2025

Calabrio: State of the Contact Center 2025

Calabrio surveyed 400+ global contact center leaders, and the message is clear: AI is no longer the future – it’s here. With 98% of contact centers already using it, what’s its real impact?
 
In the 2025 State of the Contact Center Report, we reveal how to bridge the gap between AI, your agents, and the future of customer experience. 

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