2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: WEM implementation in action

Published on 26 June 2025

2025 Awards Case Study: WEM implementation in action

Novuna wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers didn’t have the full picture of what was happening. They needed something better, something smarter. That’s where Verint came in.

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Best Practice Showcase Session

Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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