Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 20 May 2026

RESET | REDEFINING

Across Customer Operations and Resource Planning, there is a growing realisation: we are still relying on outdated assumptions, legacy habits, and inherited “best practices” that no longer fit the complexity of today, let alone the volatility of tomorrow. To prepare for 2026 and beyond, organisations need more than incremental improvement.

We need a RESET.
We need to start REDEFINING our standards and what great truly looks like.

We have an opportunity to shape the future of customer operations. But to seize it, we must first let go of the past.

Why RESET Matters Now
Resetting is not about doing what we did before, it’s about doing something differently. The psychology of resetting and redefining reminds us that people naturally cling to established frames of reference, even when those frames are outdated or unhelpful. Redefining helps us challenge our own assumptions, see situations differently, and shift behaviours accordingly. In Customer Operations, the need for this psychological shift is urgent. Too many organisations still:

Confuse activity with improvement
Reward firefighting over foresight
Use benchmarks that belong in another decade
Underinvest in learning, capability and planning

A reset is the only way forward.