Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

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Fiona Thomas

I’m Fiona Thomas and I’m a Senior Planning Manager for Sky. I’ve held various roles within Planning at Sky including management of Scheduling, Field Planning and currently Transformation and Change.

My contact centre journey began in 1999 in Morgan Stanley where I fell into the Planning world in 2006. Since then, I’ve held positions within Real Time, Scheduling, Forecasting, Dialler, Relationship Management and Department Head across Scottish & Southern Energy and Response before finding my current home in Sky.