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Published on 26 June 2025

2025 Awards Case Study: WEM implementation in action

Novuna wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers didn’t have the full picture of what was happening. They needed something better, something smarter. That’s where Verint came in.

Awards Submission

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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Upcoming Webinars

2025 Awards Case Study: WEM implementation in action

Best Practice Showcase Session

Awards Submission