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2025 Awards Case Study: Transforming back office operations

Published on 24 June 2025

2025 Awards Case Study: Transforming back office operations

When Graham Watson steps into a challenge, things change for the better. Graham, a Portfolio Planning Analyst at Capita, has 20-plus years of planning experience. It has taught him to turn chaos into order and problems into solutions. He can dive into complex situations. Then, he finds clear, impactful strategies.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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