Darren Harvey, a key member of the workforce management team at Firstsource, has made a lasting impact on one of the company’s most important clients—a major utility provider. Darren has spent years honing his skills in workforce planning. He has used his experience to navigate complex challenges, improve systems, and deliver better outcomes for the client. His role requires him to maintain capacity planning, monitor operations, and manage metrics. But, it’s the changes he’s made in the last year and a half that have truly stood out.

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