Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.
Published on 21 March 2024
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
Operational readiness: managing volatility on Page 9.
You can download a copy of the 2024 Best Practice here.
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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
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