Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 24 September 2025

It’s “Go Time” for Real-Time

Anyone who has spent time in real-time will understand how much information and knowledge is at your disposal. There is no doubt that real-rime processes can make or break the plan, which said another way means success or failure for your strategy and business objectives. However, for every organisation who understands the value and difference, there appears to be more organisations who just don’t get it!

Workload and customer demand profiles are unpredictable and volatile. The more we control and add self-serve and automation for customers, there is potentially more volatility when these services fail. Yet, despite the knowledge that a change in demand and/or supply will mean a difference in performance, it can fall on the real-time team to take the responsibility.