Customer Strategy & Planning 2021

26th - 30th April 2021, Virtually

See the week-at-a-glance or look at more details for Keynotes, Technology ShowcasesWorkshops and Speakers

Bring new ideas and techniques back into your organisation, by selecting your personal priorities from this hugely rich agenda. 

  • Select sessions to join live, on a theme across the week or schedule out one day to participate. 
  • Book out time in May and June to catch up on recordings of other sessions, to make this a personal learning boxset for the entire summer. 

You can learn first-hand from practitioners and business leaders who are delivering successful change. 

  • Keynotes are inspiring and thought provoking, with high-profile speakers on key, strategic topics.  
  • Workshops are practical and interactive, providing focussed small-group discussion and the latest, specialist knowledge that you won’t find elsewhere. 
  • Technology showcases keep you up to date with the latest trends and are available free to share with colleagues, to bring fresh insights back to your workplace.  
  • Relevant to your needs - all are designed specifically for Planning, Insight, Quality and Customer Experience Professionals.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
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PO Box 173
High Peak
SK17 1DL

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