2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Stuart Dorman

Stuart Dorman

Chief Innovation Officer

Sabio

Sue Bolt

Sue Bolt

Director of Workforce Optimisation Solutions
NICE Systems

David Kay

David Kay

WFO Solutions Consultant
NICE Systems

Charlie Sneddon

Charlie Sneddon

Head of Sales Engineering

Calabrio

Jen Lee

Jen Lee

Chief Strategy Officer

Intradiem

Huw Jones

Huw Jones

Director, Solutions Consulting

Verint Systems UK

Dave Vernon

Dave Vernon

Director
The Forum

Chris Rainsforth

Chris Rainsforth

Head of Best Practice

Verint Systems UK

Emma Botfield

Emma Botfield

Managing Director

RS Components

Chris Haggis

Chris Haggis

Chief Operating Officer

Sabio

Jas Thiara

Jas Thiara

Head of Planning & WFM

Severn Trent Water

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

Zoff Makda

Zoff Makda

Head of Operational Planning

L&G

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Phil Anderson

Phil Anderson

Director
The Forum

Steve Mosser

Steve Mosser

Group CEO & Chief Innovations Officer  
Sensée

Matt Rumins

Matt Rumins

Strategic Account Manager

Intradiem

Mark Brown

Mark Brown

Head of Resource Planning 

Virgin Media

Ben Harknett

Ben Harknett

Chief Revenue Officer

QStory

Tony D'Cruze

Tony D'Cruze

Customer Success Manager 

QStory 

Bill Dowling

Bill Dowling

Solution Consultant

Anaplan

Nigel Gale

Nigel Gale

Regional Vice President

Anaplan

Paul Milloy

Paul Milloy

Forefront Executive Council Chair
Intradiem

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG