2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Stuart Dorman

Stuart Dorman

Chief Innovation Officer

Sabio

Sue Bolt

Sue Bolt

Director of Workforce Optimisation Solutions
NICE Systems

David Kay

David Kay

WFO Solutions Consultant

NICE Systems

Charlie Sneddon

Charlie Sneddon

Head of Sales Engineering

Calabrio

Jen Lee

Jen Lee

Chief Strategy Officer

Intradiem

Huw Jones

Huw Jones

Director, Solutions Consulting

Verint Systems UK

Dave Vernon

Dave Vernon

Director
The Forum

Chris Rainsforth

Chris Rainsforth

Head of Best Practice

Verint Systems UK

Emma Botfield

Emma Botfield

Managing Director

RS Components

Chris Haggis

Chris Haggis

Chief Operating Officer

Sabio

Jas Thiara

Jas Thiara

Head of Planning & WFM

Severn Trent Water

Ivan Smith

Ivan Smith

Comms, Development & Insight 

Motability Operations

Zoff Makda

Zoff Makda

Head of Operational Planning

L&G

Phil Anderson

Phil Anderson

Director
The Forum

Steve Mosser

Steve Mosser

Group CEO & Chief Innovations Officer  
Sensée

Matt Rumins

Matt Rumins

Strategic Account Manager

Intradiem

Mark Brown

Mark Brown

Head of Resource Planning 

Virgin Media

Ben Harknett

Ben Harknett

Chief Revenue Officer

QStory

Tony D'Cruze

Tony D'Cruze

Customer Success Manager 

QStory 

Bill Dowling

Bill Dowling

Solution Consultant

Anaplan

Nigel Gale

Nigel Gale

Regional Vice President

Anaplan

Paul Milloy

Paul Milloy

Forefront Executive Council Chair
Intradiem

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