2020 Awards Gala

Tuesday 29th September 2020
Grand Hotel Gosforth Park

The Awards Gala, is where we announce and celebrate the Customer Contact Awards 2020, this is held on the final night of the conference, Tuesday 29th September 2020, Grand Hotel Gosforth Park

It is always a fabulous black-tie event, which includes entertainment, live music and dancing into the early hours. Each of the Award finalists will have an inspiring story for us to learn from. We salute their achievement, celebrate their success and present the award winners with their trophies.

Read about the 2019 Winners and Finalists.

For further information contact Isabelle Smith: isabelle.smith@theforum.social

Order of Events

Sample Menu

Ham Hock & Herb Terrine with Crisp Bread and Herb Salad
Roasted Heritage Tomato & Mozzarella Salad

Slow Cooked Beef Boudin served with Double Cream Mash, Red Wine & Port Jus

Vegetarian Main 
Sweet Potato, Chickpea & Roasted Red Pepper Cake served with Refried Beans & Garlic Butter Dressing

Warm Chocolate Fondant with Salted Caramel Ice Cream

Coffee and confectionery

Each table will also be supplied
with fresh water and four bottles of wine


Meet for our drinks reception in the hotel bars


Take your seats for dinner

Welcome from The Forum
Acknowledgement of Award Finalists


Dinner is served 


Entertainment with the chance to pit your wits and knowledge against other tables

Charity collection 


Awards presentations


Live music & dancing to the Deadbeats band

Pay bar continues to be available 



Dinner Sponsor

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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