The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills.
Modules:
Introduction to The Forum
Your introduction to The Forum and what we can do to help you
How to Learn
Learning how to learns equally as important as unlearning bad habits and behaviours. Understanding different ways of learning can help you to become a confident learner. This module will help you to:
- Understand what we mean by learning
- Understand how to create the right mindset for developing
- Give you top tips to becoming a better learner and making new knowledge stick
Influencing Skills
Being able to influence the decision of others is a key skill for all professionals. In this module, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes. This module will help you to:
- Learn the difference between Tell, Ask ad Influence
- Understand the importance of stakeholder mapping
- Use different communication styles to influence and inform
Introduction to Shrinkage
Shrinkage understanding & Management is crucial for Effective people planning. Often misunderstood and mismanaged, shrinkage can end up being viewed as a negative cost. This module will help you to:
- Learn the critical factors of shrinkage management and the pitfalls to avoid
- Improve your on-the-day decision making and see the result for your customers and colleagues
- See the value of managing shrinkage and the return in investment that it can bring to your business
The Power of One
Teamwork and understanding the plan are critical to achieve strategic objectives. However, too often this is left to chance and not an embedded behaviour. So easy to get wrong, fortunately easy to improve. This module will help you to:
- Understand the “power-of-one” and the impact of small changes.
- Improve your on-the-day decision making and see the result for your customers and colleagues.
- Learn the classic mistakes and how to overcome these
The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.
Complete the form below and we will be in touch to arrange payment if necessary.