Exclusive access for NICE NUG only

As part of our Best Practice programme for Quality Management, The Forum & NICE are collaborating to offer NICE NUG members FREE access to on-demand material from The Forum. We also invite you to join our live networking events on Zoom, where members meet to share their latest work and discuss common challenges – book for each event via the links below.

Watch videos from our recent National Quality Conference and case studies from our 2020 Award winners

Quality & Improvement Keynote: Mark Billingham, COO at the Very Group
Npower case study: driving process improvement out of QA
William Hill case study: transforming customer experience though QA
Motability Operations case study: quality, coaching & knowledge management
Workshop Catchup: Skills that create Great Customer Conversations
Workshop Catchup: Measuring First Contact Resolution
Workshop Catchup: How to Get it Right First Time

Book to join our live virtual networking, where members meet to share their latest work and discuss common challenges.

The Power of One

Teamwork and understanding the plan are critical to achieve strategic objectives. However, too often this is left to chance and not an embedded behaviour. So easy to get wrong, fortunately easy to improve. This module will help you to:

- Understand the “power-of-one” and the impact of small changes.
- Improve your on-the-day decision making and see the result for your customers and colleagues.
- Learn the classic mistakes and how to overcome these

Categories: Impactful Professional Recording, Real Time & Operational Effectiveness Recording, Operational Team Leader Modules

Introduction to Shrinkage

Hosted by Phil Anderson

Shrinkage understanding & Management is crucial for Effective people planning. Often misunderstood and mismanaged, shrinkage can end up being viewed as a negative cost. This module will help you to:

- Learn the critical factors of shrinkage management and the pitfalls to avoid
- Improve your on-the-day decision making and see the result for your customers and colleagues
- See the value of managing shrinkage and the return in investment that it can bring to your business

Categories: Operational Team Leader Modules

Influencing Skills

Hosted by Phil Anderson

Being able to influence the decision of others is a key skill for all professionals. In this module, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes. This module will help you to:

- Learn the difference between Tell, Ask ad Influence
- Understand the importance of stakeholder mapping
- Use different communication styles to influence and inform

Categories: Operational Team Leader Modules

How to Learn

Hosted by Phil Anderson

Learning how to learns equally as important as unlearning bad habits and behaviours. Understanding different ways of learning can help you to become a confident learner. This module will help you to:

- Understand what we mean by learning
- Understand how to create the right mindset for developing
- Give you top tips to becoming a better learner and making new knowledge stick

Categories: Operational Team Leader Modules