Exclusive access for NICE NUG only

As part of our Best Practice programme for Quality Management, The Forum & NICE are collaborating to offer NICE NUG members FREE access to on-demand material from The Forum. We also invite you to join our live networking events on Zoom, where members meet to share their latest work and discuss common challenges – book for each event via the links below.

Watch videos from our recent National Quality Conference and case studies from our 2020 Award winners

Quality & Improvement Keynote: Mark Billingham, COO at the Very Group
Npower case study: driving process improvement out of QA
William Hill case study: transforming customer experience though QA
Motability Operations case study: quality, coaching & knowledge management
Workshop Catchup: Skills that create Great Customer Conversations
Workshop Catchup: Measuring First Contact Resolution
Workshop Catchup: How to Get it Right First Time

Book to join our live virtual networking, where members meet to share their latest work and discuss common challenges.

1-Day Influencing Skills for Analysts & Managers

Date TBC

Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;

Understand the concept of influencing vs manipulation
Be able to apply social styles and six key principles to aid influencing
Appreciate how humans make decisions
Take away methods to try in the workplace

1-Day Feedback & Coaching for analysts

Date TBC

Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;

Understand the role of feedback and be able to articulate best practice
Have developed and practised coaching skills
Know how to use coaching style questions to deliver feedback

1-Day Stakeholder Engagement and Communication

Date TBC

Learn how to create your own stakeholder map and communication plan, teaching you basic influencing skills to help you succeed. After this course, you will;

Understand how to identify stakeholders and use a mapping tool
Create a communication plan and engagement strategies for stakeholders
Be able to deploy simple influencing skills at work

1-Day Telling A Story With Numbers Workshop

Date TBC

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Be able to display complex data in a simple way
Have techniques for emotional engagement
Have a clear engagement strategy

Exclusive access for NICE NUG only

1-Day Influencing Skills for Analysts & Managers

Date TBC

1-Day Feedback & Coaching for analysts

Date TBC

1-Day Stakeholder Engagement and Communication

Date TBC

1-Day Telling A Story With Numbers Workshop

Date TBC

About us

Learning Academy

Conferences

Get in touch