Prices And Booking – 2020 National Conference

This year's conference is virtual, with a series of keynotes and workshops, followed by open networking discussions. Attend as many workshops as you can and we encourage you to bring along a key stakeholder to support their learning and understanding. All sessions will be recorded so if you can’t attend the live event you can watch the recording on-demand.

Places are free to members using member places in line with level of membership. Other places are available priced at £775. All prices are exclusive of VAT.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal  terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Book Your Place(s) Now

Use this form to book your place(s) now or please direct any queries to or call Isabelle on 0333 123 5960

Silver & Community Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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