2020 National Conference Agenda

From 30th November to 10th December, Virtually

Our National Conference offers a community focus of thought leaderships, workshop based discussion and networking. We have co-located the conferences for Planning, Insight and Quality with workshops designed to help you identify areas of improvement with practical takeaways.

  

Following our very successful virtual running of Customer Strategy & Planning, this year's conference is also virtual, with a series of keynotes and workshops, followed by open networking discussions. Attend as many workshops as you can and we encourage you to bring along a key stakeholder to support their learning and understanding. All sessions will be recorded so if you can’t attend the live event you can watch the recording on-demand once you have booked.

As always with our events, these will be highly interactive with thought leadership stimulating new ideas and lively discussion.


Silver & Community Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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