2020 National Conference Agenda

From 30th November to 10th December, Virtually

Our National Conference offers a community focus of thought leaderships, workshop based discussion and networking. We have co-located the conferences for Planning, Insight and Quality with workshops designed to help you identify areas of improvement with practical takeaways.

  

Following our very successful virtual running of Customer Strategy & Planning, this year's conference is also virtual, with a series of keynotes and workshops, followed by open networking discussions. Attend as many workshops as you can and we encourage you to bring along a key stakeholder to support their learning and understanding. All sessions will be recorded so if you can’t attend the live event you can watch the recording on-demand once you have booked.

As always with our events, these will be highly interactive with thought leadership stimulating new ideas and lively discussion.

Detailed Agendas -- Planning -- Quality -- Insight --


Silver & Community Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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