Adrian Hawes

Adrian Hawes

Director

Select Planning

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Mark Billingham

Mark Billingham

Group Customer Operations Director & COO

The Very Group

Keir Greenwood

Keir Greenwood

VP & General Manager Customer Success

Arise

Phil Anderson

Phil Anderson

Director

The Forum

Paul Smedley

Paul Smedley

Founder & Chair

The Forum

David Preece

David Preece

Head of Programme Delivery

The Forum

Michelle Gough

Michelle Gough

Senior Planning Manager

Yorkshire Ambulance Service

Dave Vernon

Dave Vernon

Principal Solutions Consultant

Aspect

Chris Rainsforth

Chris Rainsforth

Head of Operational Mgt Best Practice

Verint

Huw Jones

Huw Jones

Manager, Solutions Consulting

Verint

Ian Robertson

Ian Robertson

Insight & Quality Specialist

The Forum

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist

The Forum

George Hartshorn

George Hartshorn

Chief Information Officer 

The Modular Analytics Co.

James Aldrich

James Aldrich

EMEA Director – Telco

Anaplan

Bill Dowling

Bill Dowling

Solution Consultant

Anaplan

Rachel Burnside

Rachel Burnside

Head of Quality Assurance

npower

Sarah Jubb

Sarah Jubb

Service Delivery Manager

RSA

Matt Rumins

Matt Rumins

Strategic Account Manager

Intradiem

David Bruce

David Bruce

Principle - FTTP Innovation

Openreach

Karen Christmas

Karen Christmas

Resource Planner UK Stations

Eurostar

Katrina McLaughlin

Katrina McLaughlin

Resource Planner

Sky PLC

Pinakin Patel

Pinakin Patel

VP EMEA, Solutions Consulting 

Anaplan

Kevin Richardson

Kevin Richardson

Quality Manager of the Year 2020,

Quality Manager at William Hill

Becky Warren

Becky Warren

Quality Team of the Year 2020

Coaching Manager, Motability Operations 

David McGhee

David McGhee

Fraud Manager

Stars Group (Pokerstars)

Silver & Community Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social