The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Benchmarking is a critical skill for every professional, however, so called “industry standards” are often out of date and represent lazy benchmarking. The Forum aims to promote and elevate the art of benchmarking from “averages” to actionable learning. This article is designed to support the data presented in this year’s Best Practice Guide, challenge your thinking and help you to draw out meaningful learning so you can do something different.
Read more
This article was first published in the 2025 Best Practice Guide - Raising Standards
To download a full digital copy of the Best Practice Guide, click here.