The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Forecasting and capacity planning are essential for aligning staffing levels with demand. This ensures businesses avoid over- or under-resourcing. Good planning turns strategy into action. It supports budgets. It also builds a base for flexible work and development. Without it, people strategies cannot succeed.
The rise of machine learning and artificial intelligence brings both excitement and concern. How can businesses harness these tools while respecting human experience? This article covers forecasting, its failures, and the potential of machine and human learning.
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This article was first published in the 2025 Best Practice Guide - Raising Standards
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