The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
What Makes a Great Partnership? The best partnerships don’t just happen – they are built on trust, shared goals, and a commitment to making things work. Over the years, we have seen a shift in how organisations collaborate. Last year’s article, “Partnership Perfection: Navigating the Future Together,” showed that the best partnerships go beyond transactions. They share a vision, blend well, and grow together.
The best collaborations show clear themes. This is true for tech providers working with councils and AI startups teaming up with customer service groups. They go beyond contracts and create something meaningful. So, what makes a partnership thrive in today’s fast-changing world?
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This article was first published in the 2025 Best Practice Guide - Raising Standards
To download a full digital copy of the Best Practice Guide, click here.