The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Efficiency savings, productivity improvements and doing more with less is nothing new and is likely to be an enduring challenge. Adaptability, sustainability and flexibility will also continue to be a test and a learning opportunity. As always we can learn from different industries and business disciplines. So, let’s take a look at fungible flexibility and understand how this compares to and differs from other concepts.
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This article was first published in the 2025 Best Practice Guide - Raising Standards
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