The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
As the world of AI and analytics reshapes our industries, forward-looking organizations strive to adopt and harness these new technologies, embedding them in their strategies to benefit customers, employees, and shareholders. Using my academic and research background in mathematics and statistics, I’ve focused on using AI to solve real problems, improve customer experiences, and gain a competitive edge. I will share my insights on AI’s potential, suggest ways to maximize advanced analytics, and offer ideas to harness AI meaningfully. Through new learnings, collaboration, and education, we can be empowered to transform our future.
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This article was first published in the 2025 Best Practice Guide - Raising Standards
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