The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Head of Planning & Reporting
BT Pensions
Performance Manager
DAS
Customer Experience Manager
Hitachi Capital
Head of Distribution Planning and Strategy
Skipton Building Society
Strategic Change Manager
e.on Energy Solutions Ltd
BI Manager
Dwr Cymru Welsh Water
Sr. Planning Manager, Home Service
Sky
Head of Retail Workforce Planning and Operational Insights
AXA
Head of Planning,
Capita Regulated Services
Senior Manager, Knowledge Management
The Open University
Senior Tactical Manager
Head of Customer Service
North Yorkshire County Council
Head of Operations
Sainsbury's Bank and Argos Financial Services
Head of Resource Planning
VitalityHealth
RSA
Planning and Bid Architect Manager
Serco
Head of Planning (Sales)
BT-EE
Business Consultant (Data Science)
Head of Planning, MI & Change
Sainsbury’s Bank & Argos Financial Services
Comms, Development & Insight
Motability Operations
Business Innovation & Customer Experience Lead
NHS Business Services Authority
Vendor Relationship Manager
Worldpay from FIS
Contact Centre Manager
Transport for London
Head of Group Workforce Planning & Optimisation
Severn Trent Water
Forecasting & Capacity Manager
Senior Quality Control Manager
Zopa Ltd
Communications and Development Manager
Head of WFO
Sabio
CX Strategic Resource Manager
LNER
Planning & Resourcing Manager
CompareTheMarket