The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Business Consultant (Data Science)
Head of Planning, MI & Change
Sainsbury’s Bank & Argos Financial Services
Head of Capacity Planning & Scheduling
Yorkshire Ambulance Service
Business Innovation & Customer Experience Lead
NHS Business Services Authority
Vendor Relationship Manager
Worldpay from FIS
Enterprise Planning Lead
Three Ireland
Contact Centre Manager
Transport for London
Head of Home Service Planning
Sky PLC
Head of Group Workforce Planning & Optimisation
Severn Trent Water
Forecasting & Capacity Manager
RSA
Head of Business Planning
Legal & General
Head of Operational Resource Planning
Managing Partner
Douglas Jackson
Senior Quality Control Manager
Zopa Ltd
Business Performance Director
VitalityHealth
Operations Support Manager
Head of Quality
ex Npower
Communications and Development Manager
Motability Operations
Transformation Director
British Gas
Director of Global Service Performance
Airbnb
CX Strategic Resource Manager
LNER
Planning & Resourcing Manager
CompareTheMarket
Director of Planning
BT-EE-Plusnet
Head of Planning
Capita
Enterprise Analytics Leader
Anglian Water
Head of Distribution Planning & Strategy
Skipton Building Society
Head of Resource Planning
Senior Manager, Strategic Governance
Resource Planning Director
G4S
Head of Operational Reporting, Analytics & Workforce Planning
Payrix
Managing Director
Understanding & Learning Ltd