2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Keith Stapleton

Keith Stapleton

Director

Select Planning

Adrian Hawes

Adrian Hawes

Director

Select Planning

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Nick Moule

Nick Moule

Head of Planning

Capita

Laura Moss

Laura Moss

Head of Operational Communications

Santander Operations

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Sven Hill

Sven Hill

Head of Workforce Management

HM Courts & Tribunals Service

Ian Gibson

Ian Gibson

Interim Ops Manager,

Maximus

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

David Edwards

David Edwards

Resource Planning Director

G4S

Scott Clifford

Scott Clifford

Head of Operational Reporting, Analytics & Workforce Planning

Payrix

James Brooks

James Brooks

Innovation Principal

Capita

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