The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
When Berengere Drevet joined eBay’s planning team, she didn’t arrive with a specialist background in workforce planning. What she had was a sharp mind and a deep understanding of customer experience. She was also curious about how to improve things. That curiosity soon turned into action, and before long, she was making changes that were too impactful to ignore.
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