The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Newcastle Building Society had a problem. Their workforce planning wasn’t keeping up with the reality of their day-to-day operations. Forecasting relied on monthly client projections and the savings market was constantly changing. Team leaders struggled with manual tasks, and frontline colleagues felt let down. They knew things could be better—but change on this scale is never simple.
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